Refund Policy

Our policy lasts 15 days. If 15 days have passed since your purchase, we unfortunately cannot offer you a refund.

To be eligible for a refund, your item must be returned within 15 days, including delivery time , it must be unused and in the same condition in which you received it. It must also be in the original packaging.

We do not accept returns of products for intimate or sanitary use, dangerous products or flammable gases or liquids.

Other items that cannot be returned:

• Gift cards

• Certain health and personal care products

To make a return, you must show us a receipt or proof of purchase.

Please do not return your purchase to the manufacturer.

Refunds (if applicable)

Once we have received and inspected the returned item, we will send you an email to confirm that we have received it. We will also notify you of our decision whether to approve or reject your refund request.

If your request is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 12 days.

Late or missing refunds (if applicable)

If you have not yet received your refund, please check your bank account again first.

Next, contact your credit card issuer, as there may be a delay before your refund is officially posted.

Then contact your bank. There is often a processing time required before a refund is posted.

If after completing all these steps, you still have not received your refund, please contact us by clicking HERE .

Sale items (if applicable)

Only regular priced items can be refunded. Unfortunately, sale items are not refundable.

Shipping

To return a product, you must send it by post to: Fleurs Des Champs Distribution 1 Rue d’Amiens - 13003 Marseille - France

You will be responsible for paying your own shipping costs to return your item. Shipping costs are not refundable.

Please note, depending on your address, the time required to return your product may vary, ensure that your return reaches us within 15 days.

If you are shipping an item worth more than $75, you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive the item you return to us.

Please do not return your purchase to the manufacturer.